Email support
For access, account, or technical questions, email hello@crystalslate.com.
Support
Help with CrystalSlate accounts and Smartsheet workflows.
Get help with access, setup, app behavior, billing questions, or security concerns. Keep support messages useful and safe by leaving out tokens, passwords, and sensitive sheet data.
Read the guide
Use the Help & Tips page for section-by-section app guidance.
Security disclosures
For security issues, email hello@crystalslate.com with “Security report” in the subject. We do not retaliate against good-faith reports.
What to include
The best support note is specific enough to reproduce the issue and careful enough to avoid sensitive information.
- Your approved CrystalSlate account email.
- Your Smartsheet role and the CrystalSlate section you were using.
- What you expected, what happened, browser, and approximate time.
- A redacted screenshot if it helps explain the issue.
Never send support secrets.
Do not send Smartsheet API tokens, passwords, session cookies, one-time links, customer data, or unredacted screenshots with sensitive collaborator lists or sheet contents.
Safe first testing habit
Start with read-only workflows and sandbox assets. Export review results before approving any write action.
Known launch boundary
If signup, sign-in, or the workspace reports that configuration is unavailable, retry once and then contact support. Do not work around the account gate or send a Smartsheet token.